Salesforce ADM-261 Latest Exam Practice | ADM-261 Test Questions Answers

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To take the Salesforce ADM-261 exam, individuals should have a good understanding of the Salesforce platform and its functionality. They should also have experience in working with the Service Cloud platform and be familiar with its features and capabilities. The exam consists of 60 multiple-choice questions and has a time limit of 90 minutes. To pass the exam, individuals must score at least 65%. Upon passing the exam, individuals will receive the Salesforce Certified Service Cloud Administration credential, which demonstrates their expertise in managing the Service Cloud platform. This certification can help individuals increase their earning potential, advance their careers, and gain recognition within the Salesforce community.

Salesforce ADM-261, also known as the Service Cloud Administration certification exam, is designed for individuals who have experience in administering Service Cloud solutions within the Salesforce platform. The exam tests the knowledge and skills needed to configure and manage Service Cloud applications, including setting up cases, configuring entitlements, and managing service contracts. The certification is a valuable asset for professionals working in customer service, support, and help desk roles.

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Salesforce Service Cloud Administration Sample Questions (Q276-Q281):

NEW QUESTION # 276
Universal Containers purchased Knowledge and would like to implement it as soon as possible. What approach should a consultant recommend?

A. Activate Knowledge One on the case detail page.
B. Create a Knowledge Visualforce component within the Salesforce Console for Service.
C. Activate Knowledge One within the Salesforce Console for Service.
D. Create a Knowledge Visualforce component on the case detail page.

Answer: C

NEW QUESTION # 277
SLA says agent must respond within one hour, or if marked "urgent", resolve within one day. How can this best be achieved?

A. Use escalation rules
B. Use case teams to close
C. Use entitlements to define a process and milestones

Answer: C

NEW QUESTION # 278
Universal Containers wants articles to besuggested to agents based on information they are typing into the case. Which solution should a consultant recommend?

A. Implement a Salesforce Console for Service and enable the Knowledge sidebar on the case page layout.
B. Enable the Knowledge sidebar setting in the case support settings.
C. Enable the Knowledge sidebar related list on the case page layout.
D. Create a Visualforce page called Knowledge sidebar on the case page layout.

Answer: D

NEW QUESTION # 279
Field engineers often need to access current inventory levels of products thecustomer has purchased while at customer sites.
Which solution should a Consultant recommend to meet this requirement?

A. Configure Visual Flows on Salesforce mobile.
B. Integrate with an enterprise resource planning system.
C. Implement Field Service Lightning.
D. Develop and publish aknowledge management system

Answer: B

NEW QUESTION # 280
Universal container support manager wants to share product specific information with their customers using communities. Choose 3 Answers

A. Publish articles to external channels
B. Assign article types to the communities
C. Enable public solutions.
D. Configure content library permissions
E. Enable article deliveries

Answer: A,B,C

NEW QUESTION # 281
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